Experience is key.
Your Computer Department is headed up by Eddie Palmer. With front-line IT support experience in excess of 20 years, Eddie owns and runs Nottingham-based Your Computer Department. He's not alone though - An experienced and personable team is at hand to support, guide and advise you every step of the way.
Services that fit.
Established in 2000, Your Computer Department brings many years of IT experience to small businesses and sole traders. Many people who start out on their own feel that their business is somehow unique and that IT systems don't fit their circumstances. At Your Computer Department, we know that large company IT infrastructures don't apply well to smaller businesses. However, we have the experience and the key skills to bring real-world, secure, workable and affordable solutions to smaller businesses with between 1-25 users.
Life without worry.
Multi-device and fully-sycnrhonised email systems, individual and team-based cloud storage, data encryption, industry-leading antivirus solutions, secure and workable password management systems, practical and comprehensive data backup systems - the list goes on but you can rest assured that we know the systems and processes that do actually work within small businesses. Whether you are an individual working from home, or a member of a team, Your Computer Department has the systems that will make your IT systems worry-free and easy to run - All backed up by the reassurance of our prestigious CompTIA accreditation for Solutions and Support services.
Although an exceptional all-rounder, Eddie also has many in-depth skills areas that small businesses often find invaluable including:
We place a huge importance on the privacy of your data and only keep information about you to be able to provide the high level of IT support that our clients expect from us and for required financial accounting purposes. We never share your data with third parties other than those that are required to provide you with our various services unless we are instructed to do so for specific legal reasons such as police investigations. The information that we hold is stored in a secure manner with restricted access.
You are always in control of your data. You may ask us to provide you with the information that we hold about you and you can ask for this to be removed from our records at any time.
When referring to “we” or “us” in this policy, we refer to Regent Systems Ltd which trades as “Your Computer Department”. This does not refer to any third parties that we may introduce you to as they will be subject to their own privacy policies. These third parties will be ones which you sign up to and pay directly.
What do we do with your information?
Any information we hold about you is used only for the purposes of providing and improving our services.
When you visit our web site, we collect and record information about the pages you visit, your geographical location, operating system & internet web browser details. This is usually recorded by our web server each time a device accesses the web site.
We use this information to produce non-identifying reports to improve our services. To do this, the data that is collected by web site is shared with third party analytical services such as (but not limited to) Google Analytics.
We may also use this data to fight any abuse of our services.
Third party advertising on our web site may use their own cookies which are often used by them to help serve personalised advertisements.
Accountancy - The basic information we need in order to do anything for you
When you use our services, you will need to provide us with accounting details so that we can open an account for you. We will record your Company or trading name, trading address, registered Company address (if your Company is incorporated), email address and at least one telephone number.
We use GoCardless to collect payments for the services we provide you with. Your card or bank details are stored on GoCardless servers and they do not share this information with us.
If you are opted into our mail service, we may send you information via email or post about best practices and products & services that you may find useful. You may opt in or out of this service at any time by either contacting us directly or by using the unsubscribe link at the bottom of the email.
We may also contact you by email or post to inform you about important changes to the services that you use such as new Terms or service announcements that are relevant to the trading relationship we have with you. These are considered to me critical and, as such, you may not opt out of these.
Your name and email address may be uploaded to third parties such as (but not limited to) MailChimp as we use these third party tools to communicate with you.
Our email system is provided by Microsoft and any emails that you send to us are stored securely on their servers. If you request assistance, then a support ticket will usually be raised. Your name, email address and the details in the support ticket will be stored in a system called Spiceworks which is a hybrid service meaning that some data is stored on Spiceworks’ servers and some on our own in-house servers.
The data we hold
We are very careful about who we partner with to provide our services. Your contact information is shared with our technicians and administration personnel who are often an external third party. Information is provided to them securely and they pledge the same high standards with regards to data security. These people need information about you and your IT systems to support you efficiently. This means that we will supply them with the information that we hold about you and your systems where necessary. While much of this information is not personally identifiable directly, we feel that it is important that you know that we do have access to it and it would allow us access to personally identifiable data. Obviously, we treat this information with the greatest of care and in the strictest confidence. This may include any or all of the following:
Your credentials to many other third party services such as (but not limited to) Office 365, Sync, Dropbox, Mail Defender & Adobe Cloud.
With your explicit permission, we may also have multi-level authenticated remote access to your computers for us to provide you with fast, efficient IT support. This uses a mixture of third party services - carefully chosen to provide a very high level of security. This remote access can be removed at any time on request - but you need to be aware that this will increase the time (and therefore the cost) of supporting your business in most cases.
We use two-factor authentication where possible to protect access to your data. We store your data very securely - both here on our own servers, and on secure and encrypted third party services such as LastPass and Sync. The information that is required to carry out the work necessary can only be accessed by employees and authorised partners.
Objecting to your personal data being stored or used
You may object and exercise your right to have your data removed from our system. However, this may lead to us being slower and more expensive to provide support to you - or we may even be unable to continue to provide our services to you. You can contact us using the contact details page of the web site for further guidance on this matter.
Last updated: 15/5/2018
Your Computer Department has been entrusted to repair, supply, maintain & enhance many IT systems over the years.
From sole traders through to large corporates, we've supplied email systems, web sites, wifi networks, security infrastructure, backup systems and a whole host of other IT services to ensure businesses of all sizes run smoothly and efficiently.
Trust is a major part of any relationship. Simply finding an IT company on the internet is not the same as knowing that it is a good one. After all, anyone can have a great looking web site but it doesn't mean that they offer a great service. However, Your Computer Department is ahead of the game and has achieved the AccredIT UK standard certification.
Outsourced IT support services for your business
Managing your own IT support is tempting for business start-ups and it does save on cost. However, for those businesses that have out-grown their ability to provide support internally, the next step is to find extra resources.
The majority of small businesses do not have their own IT support department - and there is no shame in this. Although slightly larger businesses sometimes employ their own IT staff, ironically they often find they have a skills shortage. This is because their IT staff don't have exposure to enough variety in their roles. They know enough to support the current systems that the business has implemented but they have little exposure to alternative methods and new technologies. This usually results in resistance and negative attitudes towards new systems and therefore a lack of progression that becomes limiting to those that they support.
The decision to outsource IT services is usually a sign that a business is headed in the right direction. Outsourcing IT services is one of the top priorities of most growing businesses. With the assistance of fast, reliable and knowledgeable IT support services from Your Computer Department, increased productivity has a knock-on effect of improving the bottom line profit of the vast majority of businesses – dwarfing the costs associated with IT outsourcing.
Peace of mind & confidence that critical IT systems are supported efficiently and proactively.
With ever increasing reliance on IT, successful small businesses need to ensure that they have the best possible support their IT systems.
There are very few support companies that offer accredited IT support services. Even fewer have the ability to relate to small and medium sized businesses.
Information technology is a critical service for the majority of businesses. Once the decision has been made to outsource, it is vitally important to choose the provider carefully. A great IT support service can be a huge asset to your business by increasing productivity and reducing unnecessary frustration. Your Computer Department is trusted, experienced and possesses the ability to talk your language.
Check what our clients have to say about us.
"Always very helpful, approachable and reliable."
Foster Textiles & Machinery
"I am very satisfied with help offered to me by Eddie Palmer on behalf of your company and would happily give him 10/10 ."
Rev'd Mark Clay
"Very quick, helpful (especially for those IT illiterates like me!), well priced."
Veracity Financial Planning
"Very happy with your quick assistance on getting it sorted for us - Thank you"
Vehicle Refinishing Supplies
"Many thanks for your patience and help last week."