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Configuring a shared Office 365 mailbox on an iOS device using IMAP

Updated 27/07/17

  1. On the iPad or iPhone, go to SETTINGS > MAIL > ADD ACCOUNT
  2. Select OTHER from the list of types.
    iOS Shared Office 365 Mailbox Step 1
  3. Select ADD MAIL ACCOUNT

    iOS Shared Office 365 Mailbox Step 2
  4. Enter a name for the mail account (eg "Enquiries")
  5. Enter the email address of the shared mailbox
  6. Enter the password of a mailbox that has access to the shared mailbox (eg your own password if you have access to the shared mailbox)
  7. Enter a description for the mailbox (eg "Enquiries")
  8. Tap NEXT
  9. Select IMAP
    iOS Shared Office 365 Mailbox Step 3
  10. Fill in the blank information:

    iOS Shared Office 365 Mailbox Step 4

    i) Host name: outlook.office365.com

    ii) In the user name box, enter the email address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself. (eg "This email address is being protected from spambots. You need JavaScript enabled to view it.\This email address is being protected from spambots. You need JavaScript enabled to view it.")

    iii) Outgoing mail server: smtp.office365.com

    iv) User name: Enter the email address of the mailbox with the permission to "send as" the shared mailbox.

    v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step 'iv' above)

    vi) Tap NEXT

  11. Tap SAVE.
    iOS Shared Office 365 Mailbox Step 5
  12. Switch off the NOTES sync which should leave just MAIL switched on.
  13. Tap SAVE
  14. Exit the MAIL app by ending the task (doublle press the HOME button and slide the Mail app off the top of the screen)
  15. Enter the MAIL app and check that the account works

 

Your Office 365 shared mailbox is now configured on your device. You will find your new email account in the standard Mail app on your iPhone or iPad.

If you would like further advise on this subject, please call us.

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