Your Computer Department
A small computer support
company with a BIG difference.
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Your
Computer Department was founded
way back in January 2000. Back then
it was rare to find a company aimed
primarily at IT support for small
businesses. There were a handful
of local computer shops but with
an emphasis on sales these weren't
really what small businesses needed.
My
name is Eddie Palmer,
I am the founder of Your
Computer Department and
I would like to thank you for visitng
my web site. Ten years ago I identified
a local demand for IT support and
set about creating a host of services
aimed at support, rather than sales,
for local small businesses. Today
my core business remains as IT support
but the business has naturally evolved
and now covers all areas
of IT including web site
search engine optimisation, online
backups, voice & data cabling,
accounting systems and much much
more. |
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approaching 20 years experience
within the IT arena and
over 13 years within IT support,
I have worked efficiently and effectively
providing quality solutions for
businesses large and small across
Derby and beyond.
The majority of my clients have
been extremely loyal and remained
customers of mine for many years.
A handful of clients can
be found here.
I have invested a huge amount of
time and money into this business
over the years and now provide structured
packages of IT support
and related services to small
businesses across Derby.
This provides my clients with the
best of both worlds - the flexibility
of a small company coupled with
the standards and level of care
usually found only within large
blue chip companies.
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On-site
PC Maintenance
Remote
IT Support
Telephone
Computer
Support
Your Computer
Department
provides
a range
of Computer
Services
that can
be tailored
to your
specific
business
needs.
I
offer telephone,
remote and
on-site
IT support.
Remote
computer
support
is achieved
through
the use
of
VPN (virtual
private
network)
technology.
This uses
your broadband
internet
connection
to establish
an encrypted
tunnel
between
my office
and your
computer. |
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Work from
home, airports,
hotels,
and even
your car
with a complete
and secure
VPN system
from Your
Computer
Department.
Compatible
with cellular
data networks,
VPN solutions
enable you
to stay
in touch
via remote
control
to your
office PC.
This brings
the familiarity
of your
office desktop
straight
to your
laptop screen.
No
rental or
subscription
fees. A
one-off
setup is
all you
need to
set you
up with
your fantastic
time and
money saving
facility.
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Complete repair
facilities for
desktop PCs, laptops
& file servers.
Faulty
power supplies,
mice & monitors
are no problem
at all. Corrupt
hard drive? No
need to panic.
We can usually
recover data from
PCs that fail
to boot up.
Simple
fixes are usually
carried out by
an engineer on-site.
More complex work
including data
recovery is often
referred back
to our workshop.
Please
call for more
information. |
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Simple
web sites
that look
nice are
fine if
you want
something
that simply
backs up
your brand
image. However,
if you want
to source
new business
via your
web site
then you'll
need to
be found
in Google
and the
other major
search engines.
Appearing
on the first
page of
Google is
a MUST if
you are
serious
about driving
more business
to your
web site.
Turn
your business
around with
Search Engine
Optimisation
from Your
Computer
Department.
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A
range of
services
designed
to look
after the
interests
of independent
consultants
and sole
traders.
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Inbound
&
Outbound
Email
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Email
Letterhead
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Online
Data
Backup
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Full
IT Support
With
prices starting
from £14.95
per month,
you'll be
in safe
hands backed
up by almost
20 years
of IT support
experience. |
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Your Computer
Department
is an authorised
reseller
for Sage
and Datafile
Software
products
and often
exceeds
the
needs
of even
the most
demanding
business.
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From additional
network points
to complete flood
wiring of a new
building, I have
a team of qualified
data cabling engineers
at my beck and
call. This dedicated,
trained &
certified data
cabling team caters
for all eventualities.
We
also supply data
cabinets, patch
panels, switches,
routers, Power
Distribution Units
(PDU's), Uninterruptible
Power Supplies
(UPS) and WiFi
access points
& WiFi repeaters.
A
dedicated fibre
optic cable link
could provide
your business
with lightening
speed network
connectivity
between adjacent
buildings or over
relatively large
distances. Please
ask for further
information.
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Now,
more than
ever before,
companies
rely on
computer
support
for those
occasions
when things
go wrong.
Searching
for help
after the
event is
time consuming,
expensive
and risks
longer downtime
of critical
data systems.
I offer
peace of
mind through
flexible
IT support
and
IT support
agreements.
For a low
fixed monthly
fee, I can
provide
breakdown
cover for
when things
fail, and
also allow
support
for those
‘how
do I...?’
moments.
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Other
companies, particularly the large
brand names have now entered the
IT Support market and, whilst offering
very low cost services, these large
businesses have developed a bad
reputation by frustrating callers
with poor customer service. With
call centres hosted in foreign lands
callers have a constant battle to
overcome the language barrier and
also to overcome the trend of using
poor scripts to solve technical
issues. Why not try an alternative
approach, my team of IT professionals
provide fast responses and quality
advice straight away. I
personally deal with all of the
IT support calls to the business.
Even if I'm already on a call, customers
are handled by friendly and helpful
reception staff who duly pass on
my promise that I will call back
as soon as I am available.
Over
the years I have worked with many
other companies and individuals
and through this networking I have
developed a team of highly
knowledgeable & trusted colleagues
who I now use to compliment my own
technical expertise. Together with
my trusted team, I am confident
that I can provide the right IT
solutions for any small business.
From a replacement mouse through
to a fully project managed office
relocation, I have the knowledge,
experience and technical backup
necessary to make sure it happens
without a drama.
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| Usually
sales come first and support comes
second - That's just not my style.
I am driven by my IT support
services, not computer
sales targets.
As
a result of many requests from my
clients over the years I have developed
some fantastic services. Over and
above my standard remote and on-site
computer
support, I have a number of
comprehensive IT support services
such as online backup systems,
a professional data recovery
service and one of the
highest security inter-office VPN
and home worker network
links available today.
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If
you are tired of frustrating call
centres and poor customer service
then pick up the phone and give
me a call.
Eddie
Palmer
Managing Director
Your Computer Department
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Call
NOW!
FREEPHONE
0800
9752845
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Even
the smallest of businesses needs IT support.
Your Computer Department feeds your computer
support needs.
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